Have questions about our fire-rated doors, need a quote, or want to discuss a project? Our team is ready to assist you. Reach out through any of our contact channels.
Whether you have a question about products, pricing, partnerships, or anything else, our team is ready to answer all your questions.
Reach the right team directly for faster assistance.
Specifications, certifications, technical questions
technical@euwoo.comAll times in China Standard Time (CST, UTC+8)
Office may have modified hours during Chinese holidays (Chinese New Year, National Day, etc.). For urgent matters during holiday periods, please contact us in advance.
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Luoyang, Henan Province, China
Quick answers to common questions about contacting us.
We aim to respond to all inquiries within 24 hours during business days. For quote requests, you'll receive an initial response within 24 hours, with detailed quotations following within 1-3 business days depending on complexity.
To help us respond quickly and accurately, please include: your company name and location, the type of products you're interested in (fire doors, frames, etc.), approximate quantities, any specific requirements (fire rating, size, finish), and your timeline. The more details you provide, the more accurate our initial response will be.
We work with distributors and partners in many regions. Contact our sales team with your location, and we can let you know about local representation options or work with you directly from our China headquarters.
Yes, we welcome factory visits from serious buyers and potential partners. Please contact us at least one week in advance to schedule a tour. We'll arrange for English-speaking staff to show you our facilities, production lines, and quality processes.
Our team communicates in English and Chinese. All technical documentation, specifications, and certificates are available in English. If you have specific language requirements, please let us know.
For technical questions about specifications, certifications, fire ratings, or product performance, please email technical@euwoo.com. Our engineering team can assist with product selection, compliance questions, and technical documentation.
Email technical@euwoo.com with your specific documentation needs. Please include the product type, certification type needed (UL, CE, BS, etc.), and intended use for the documents. General certificates are available for download on our Certifications page.
For urgent matters on existing orders, WhatsApp typically receives the fastest response. For new inquiries, email with 'URGENT' in the subject line will be prioritized. Please note that urgent handling is for genuine time-sensitive matters.
Yes, we can provide samples for evaluation purposes. Sample pricing and quantities vary by product type. For small production orders, our minimum order quantities are flexible—contact our sales team to discuss your needs.
We're always interested in discussing partnership opportunities with qualified distributors. Contact oem@euwoo.com with information about your company, current product lines, target market, and partnership interests. We'll schedule a discussion to explore potential collaboration.
If you didn't find the answer you were looking for, please don't hesitate to contact us directly.
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